ZenSource will provide a dedicated team assigned to your account to provide you with a direct line of contact and support for your developers, authors and IT needs related to ZenCMS. This dedicated team is onshore in the U.S., aligns to your business hours of operation and has direct expertise and familiarity with your custom ZenCMS implementation to provide a personalized and high touch level of support.
This support includes consulting to help make strategic recommendations on ZenCMS, as well as provide advisory support for code reviews and assisting your team with site maintenance needs or triaging application issues that may arise. It also involves assessment, diagnosis, and recommended resolution of application faults and performance issues. With aggressive SLA-based responses, support includes dedicated, fractional team allowances for:
- ZenSource and Drupal core, contributed modules, and themes
- Third-party integration modules
- ZenCMS authoring for content creation (author training, page editing, new page creation)
As part of this service, your team consisting of a full stack developer, solutions architect and ZenCMS trainer will engage with dedicated, weekly time to support the needs of your team.
- 1 day of dedicated support/mo
- Architecture consulting and best practices guidance
- ZenCMS Training and Content Support
- Application performance debugging support
- ZenSource and Drupal core, contributed theme and integration support
- Ticketing System Help Desk Access
- Integrated Client Success Manager
- 3 business day turn around for low to medium requests and 1 hour turn around for high to critical
- 2 days of dedicated support/mo
- Includes everything from Premium Support plus…
- Developer-to-developer support for custom code
- Code Security reviews of contributed Drupal modules and custom code
- Bi-weekly status meetings
- 2 business day turn around for low to medium requests and 1 hour around for high to critical
- 3 days of dedicated support/mo
- Includes everything from Premium Support Plus, plus…
- Weekly meetings
- Shared Slack channel
- 1 business day turn around for low to medium requests and 1 hour turn around for high to critical
Custom days of support, deliverables, SLAs and communication plans can be defined based on the unique needs of your business.
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